About Us

Our Agency

SBMG Outsourcing, Inc. was created to fill the need for a professional, business-oriented information provider in Southwest Virginia. Our objective is to provide the information you require in a professional, discreet, and timely manner. We strive to demonstrate both quality and value in our services, and provide you with an incontestable work product.

Our firm does investigate some matters of domestic impropriety. However, our portfolio of services is centered around the needs of the commercial marketplace and the insurance industry. We also provide specialized assistance to legal community.

Our Personnel

A case's success is largely dependent on the proficiency of the investigator. Our agency employs only experienced, persistent investigators who consider their profession a vocation and their skills a form of art. We look for not only honesty and integrity, but strong initiative and creativity when making a hiring decision. The result is a savvy and resourceful team of professionals prepared to utilize every legal means necessary to close your file.

Training is a part of the profession, but an employee's continuing education does not stop at the state-mandated level. Prior to being released to work independently, our personnel receive a minimum of one year supervised field training conducted by former military and government investigators. When available, industry association sponsored training is pursued to learn new techniques and refresh best practices. Company personnel are well versed in laws and regulations governing the industry and, through a variety of channels, keep abreast of legislative changes as they occur.

Integrity and Ethics

Professionalism and quality form the foundation of our agency and we have worked tirelessly to build our reputation. If the information you desire does not exist or cannot be obtained using legal methods, you will be notified promptly and forthrightly. Further, if you feel we have managed your case in an unprofessional manner, we will gladly refund your compensation for the assignment in return for your constructive criticism. Our desire is to create lasting professional relationships with our clients and build upon our reputation in the marketplace.

Aside from the an occasional minor traffic violation to maintain contact with a subject, our investigators will not willfully engage in any illegal activity in an attempt to benefit your objective. While the odds are in our favor that there would be no unfavorable result, such risky behavior has the potential to both compromise your position in court and destroy our hard-earned reputation. Should you desire an "edgier" agency willing to bend the rules in your favor, please contact another firm - While we value your business, we also value ours.

Confidentiality and Security

We know confidentiality and discretion are of utmost importance to you and at no point will discuss your case with another party without your written consent. Unless you specifically request us to do otherwise, it is our policy to use blocked caller id and not to leave telephone messages when contacting clients via telephone. Further, we take care to ensure any documentation, literature and electronic correspondence is delivered in such a way to protect your confidentiality. Onward from the moment you first contact us, be assured we have the greatest respect for your dignity and privacy.

We recognize that the data we collect is highly sensitive and recent high-profile thefts of private data may be a concern of yours. All collected information including the fruits of our investigations are automatically stored within 256-bit encrypted volumes backed by physical security measures. Additionally, our policy is to favor hand-delivery over electronic data transmission unless practical expedience is requested. In such cases, high encryption beyond standards employed by government agencies is used to secure such transmissions.

Service Area

Our agency is based in Union Hall, Virginia approximately 25 miles southeast of Roanoke. Our local coverage area includes what is commonly considered the Southwest and Southside regions of the Commonwealth. These regions include, but are not limited to the following areas:

A map outlining our service area is available here. Our agency has also teamed up with qualified agencies in North and South Carolina that share our strict work ethic and standards of service. This permits origination of new cases in the Carolinas though these affiliate agencies, ensuring that your case will be handled professionally and in accordance with the proper jurisdictional statues.

Additionally, license reciprocity agreements permit our agency to follow cases originating in the Commonwealth to:

Detailed Reporting

Throughout the course of an investigation, our personnel will keep you abreast of developments by whatever means you desire. While it is not our policy to provide "up-to-the-minute" updates while on surveillance, we know information which we are gathering may be of a time-sensitive nature. We will brief you upon completion of each investigative day, and invite you to contact us at anytime an update is necessary.

Upon completion of your assignment, you will receive a bound, presentation-quality report outlining the fruits of the investigation. Depending on your particular needs, additional evidence to substantiate our findings may accompany the report on a menu-driven CD-ROM, Video DVD, VHS cassette tape, or another media of your choosing. Under most circumstances, our report and accompanying materials can be returned to you within forty-eight hours of completion of the investigation. If faster service is necessary, we will do so if at all possible at no additional charge.

Insurance

Adequate insurance coverage does not stop at state mandated minimum requirements of a Surety Bond. Our agency carries $1,000,000 per occurrence and $2,000,000 aggregate policies with Errors & Omissions. Certificates of Insurance are available upon request. Should substantial on-going service be required, our agency will gladly add your firm to our list of certificate holders.

Licensing

The Virginia Department of Criminal Justice Services regulates all Private Security Services Businesses within operating in the Commonwealth. Private Investigative agencies are included in this regulation, and our company is in full compliance. Our agency operates under Virginia DCJS Business License Number 11-3981 and we maintain an in-house Registered Compliance Agent.